Terms and Conditions

Last updated: December 15, 2025

Contents

  1. Who we are and how these terms work
  2. What we do
  3. Eligibility
  4. Your use of the Service
  5. Content standards
  6. Listings and provider content
  7. Reviews policy
  8. Intellectual property
  9. Third-party links and reliance
  10. Suspension and termination
  11. Account deletion and data rights
  12. Disclaimers
  13. Limitation of liability
  14. Indemnity
  15. Changes to the Service
  16. Pricing and subscription fees
  17. Governing law and jurisdiction
  18. Contact us

1. Who we are and how these terms work

These Terms and Conditions (the "Terms") govern your access to and use of the website and services operated by Nursery Finder ("Nursery Finder", "we", "us", or "our"). By accessing or using our website (the "Service"), you agree to be bound by these Terms. If you do not agree, you must not use the Service.

We may update these Terms from time to time by posting a revised version on this page. Changes apply from the date posted. Your continued use of the Service means you accept the updated Terms. Some provisions in these Terms may be superseded by notices published elsewhere on our site.

2. What we do

Nursery Finder is an online directory intended to help parents, carers, and guardians discover and compare nursery and early years providers. We provide general information and links to third-party providers (each a "Nursery"). We do not own, operate, manage, or control the Nurseries listed, and we do not endorse any particular provider. Information may be submitted by Nurseries or sourced from publicly available materials and may change without notice.

We strive to keep information current and accurate but do not guarantee its completeness, reliability, or suitability. You should verify critical details (for example, vacancy, fees, opening hours, and Ofsted registration/ratings) directly with the Nursery before making decisions.

3. Eligibility

You must be at least 18 years old to use the Service. If you use the Service on behalf of a business or organisation (for example, as a Nursery provider), you represent that you have authority to bind that entity, and "you" will include both you and that entity.

4. Your use of the Service

We grant you a limited, non-exclusive, revocable licence to access and use the Service for your personal, non-commercial use (or, for Nurseries, to manage your listing). You agree not to:

  • copy, scrape, crawl, harvest, or index the Service or its content, whether manually or by automated means;
  • use the Service in any manner that could disable, overburden, damage, or impair it or interfere with any other party's use;
  • upload or transmit viruses, malware, or other harmful code;
  • attempt to gain unauthorised access to any accounts, systems, or networks;
  • reverse engineer, decompile, copy or adapt any software or other code or scripts forming part of our site;
  • change, modify, delete, interfere with or misuse data contained on our site and entered by or relating to any third party user;
  • infringe the intellectual property or other rights of Nursery Finder or any third party;
  • use the Service for any unlawful, misleading, or harmful purpose.

By breaching these provisions, you may commit criminal offences under the Computer Misuse Act 1990 and other relevant laws. We will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing your identity to them.

5. Content standards

These Content Standards apply to any content, comments, or materials posted or uploaded on our site. The Content Standards must be complied with in spirit as well as to the letter. We will determine, in our discretion, if such postings breach these standards. We reserve the right to edit, not publish, or remove any content whether or not it complies with these Content Standards.

Postings must:

  • Be relevant to the subject matter
  • Be written in English and comply with acceptable standards of spelling and grammar
  • Comply with the laws applicable in England and Wales and in any country from which it is posted

Postings must not:

  • Be defamatory of any individual or organisation
  • Be obscene, offensive, hateful, threatening, harassing or unlawful
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
  • Contain abusive language
  • Disclose the full name, telephone number, email address or postal address of any individual without their consent
  • Stereotype sections of society
  • Name any organisations or businesses other than the organisation or business that is relevant to the listing or review
  • Infringe any copyright, database right or trade mark of any other person
  • Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence
  • Be in contempt of court or breach of a court order
  • Impersonate any person, or misrepresent your identity or affiliation with any person
  • Give the impression that the posting emanates from us if this is not the case
  • Advocate, promote, or incite any unlawful or criminal act
  • Contain any advertising or promote any services or web links to other sites

Notice & Take Down Procedure: If you believe that content on our website may breach any of our Content Standards, you can alert us by emailing hi@nurseryfinder.co.uk. You will need to provide your email address together with a short explanation why you believe the content does not comply with our Content Standards. Reporting content will not automatically remove it, but will ensure we look at it as soon as possible.

Licence of Content: By submitting content to our site, you agree to grant us a non-exclusive, perpetual, royalty-free, transferable and sub-licensable licence to use that content. Although you will still own the copyright in your content, we will have the right to freely use, edit, alter, reproduce, publish and/or distribute the material contained in your content.

Social Media: We have a social media presence and use platforms including Facebook, Instagram, and others. Material posted by you to this site may be reposted or promoted by us on our social media platforms. By posting to our website you are deemed to consent to any reposting or promotion by us using social media.

6. Listings and provider content

If you are a Nursery provider and submit or claim a listing or otherwise provide content ("Provider Content"), you confirm that the information is accurate and that you have all rights necessary to provide it. You grant Nursery Finder a worldwide, non-exclusive, royalty-free licence to host, display, distribute, and otherwise use the Provider Content in connection with the Service. You remain responsible for your Provider Content, including obtaining any permissions required for photos, logos, staff information, and testimonials.

We may edit, refuse, or remove Provider Content at our discretion (for example, to address accuracy, quality, or legal concerns), but we are not obligated to do so.

Care Providers and Reviews: We have endeavoured to ensure that any Reviews posted on the site are fair, and that, as care providers, you always have an opportunity to provide your own point of view and to make clear where you disagree with anything being said by a reviewer. By engaging with us in this process you acknowledge that the Reviews and associated material published together constitute a fair and balanced set of opinions about your services.

7. Reviews policy

Our website allows parents and individuals responsible for a child to post comments and ratings of nursery experiences ("Reviews"). The primary purpose of these Reviews is to help potential parents find the right nursery. Reviews also provide an opportunity to give feedback to nurseries.

The views, comments and opinions expressed in Reviews submitted to our site do not represent our views and we accept no responsibility or liability for any such Reviews. All Reviews are left in accordance with these Terms and Conditions.

Who can submit Reviews

Reviews of nurseries can only be submitted by:

  • Parents of a child who attends or has attended the nursery
  • Individuals responsible for the child, including guardians, foster parents, relatives, nannies, carers or godparents

Reviews must be based on first-hand (in person) experience of nursery services within the past 12 months.

Who cannot submit Reviews

Reviews are not accepted from the following connections, even if they are parents or individuals responsible for a child who attends the nursery:

  • Current members of staff, owners, volunteers, students and work experience participants at the nursery
  • Ex-members of staff who left within the last 12 months
  • Anyone with a professional connection to the nursery (e.g. entertainers, suppliers, consultants)
  • Anyone who is an owner or member of staff of a direct competitor
  • Immediate family of the above (mother, step-mother, father, step-father, sister, step-sister, brother, step-brother, daughter, step-daughter, son, step-son, spouse or partner)

Asking for reviews and incentives

If nurseries are asking for reviews, they should do so in a fair, neutral and unbiased way. Nurseries are not permitted to:

  • Offer incentives to write a review (including discounts, free prize draws, gifts, or any special treatment)
  • Selectively solicit reviews (e.g. only asking parents who have had a positive experience)
  • Pressure parents or individuals responsible for a child to submit a positive review or remove a negative review
  • Prohibit or discourage parents or individuals from posting a negative review
  • Ask parents or individuals to remove their reviews in return for a discount or incentive

Contact details and display

We require the reviewer's full name, personal email address and telephone number. Reviews cannot be submitted anonymously. The email address of the nursery, or a member of staff at the nursery, will not be permitted.

When a review is published, the website displays the first name and initial of the surname, or the reviewer can choose to display only their initials. Our policy is not to include the reviewer's full surname.

Multiple Reviews

When a Review is submitted by someone who has previously submitted a Review for the same nursery, the latest Review replaces the older Review. The older Review is no longer published and does not count towards any rating calculations.

Review content standards

Reviews must:

  • Be relevant (about the care and service provided)
  • Be first-hand personal experiences (no second-hand information, rumours or quotations from other sources)
  • Be based on an experience of the provision of nursery services
  • Be submitted within 12 months of the child attending the nursery
  • Be a maximum of 1,000 characters in length
  • Be written in English and comply with acceptable standards of spelling and grammar
  • Be complete (all required Review fields must be completed)
  • Comply with the laws applicable in England and Wales

Reviews must not:

  • Be defamatory (for example, unsubstantiated allegations of abuse, material negligence, or serious criminal behaviour)
  • Be obscene, offensive, hateful, threatening, harassing or unlawful
  • Constitute discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age
  • Contain abusive language
  • Disclose the full name, telephone number, email address or postal address of any individual (you may include first names where appropriate)
  • Contain references to other specific Reviews or review scores
  • Stereotype sections of society
  • Name any organisations or businesses other than the nursery being reviewed
  • Infringe any copyright, database right or trade mark
  • Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence
  • Be in contempt of court or breach of a court order
  • Be made in an attempt to blackmail any person
  • Be made with a view to gain for the person submitting the content, or with intent to cause loss to another, in exchange for offering to remove a negative review or post a positive review
  • Impersonate any person, or misrepresent your identity or affiliation
  • Give the impression that the Review emanates from us if this is not the case
  • Contain any advertising or promote any services or web links to other sites
  • Contain personal data of children beyond what is necessary to describe your experience

Moderation process

All Reviews go through a moderation process before publication. Reviews that do not comply with this policy are not accepted or published. We use various authentication checks to verify reviews, which may include contacting the reviewer by telephone or email for confirmation.

We may edit Reviews to ensure compliance with this policy (for example, to remove names from content). We will try to publish as many Reviews as we can but cannot guarantee that all Reviews will be published and we may reject a Review with or without giving reasons for such rejection.

A review that has been published may subsequently be removed if it is deemed to be non-compliant with our review policy. This may happen as a result of further information being provided to us or new authentication checks revealing the review to be non-compliant.

Fraudulent Reviews

Nursery Finder is committed to ensuring the integrity of the content it collects and provides to its website users. Any attempts to mislead, influence or impersonate a reviewer is considered fraudulent and is subject to penalties. Such fraudulent behaviour includes but is not limited to:

  • Writing a review for your own nursery or any nursery you own, manage or have a financial interest in
  • Using any marketing company, optimisation company, or third party to submit reviews
  • Impersonating a competitor or parent
  • Offering incentives or inducements to parents in exchange for reviews or to influence content
  • Submitting reviews on behalf of a parent
  • Copying in-house comment cards, letters or reviews from other websites and submitting them as reviews
  • Selectively soliciting reviews only from parents who have had a positive experience
  • Pressurising parents to submit a positive review, remove a negative review, or make changes to a review
  • Asking parents to remove their reviews in return for a discount or incentive
  • Prohibiting or discouraging parents from posting negative or critical reviews
  • Writing a review on a direct competitor, even if the review describes a genuine experience

If we discover a fraudulent review, it will be removed. We may also remove all reviews and exclude from any awards or recognition that nursery and any nurseries in the same group. We reserve the right to carry out a full audit of all reviews on a profile page if we are alerted to the possibility of fraudulent reviews.

Reporting a Review

If you believe that a Review on our website does not comply with our Review policy, you can report it by clicking on the link provided or by emailing hi@nurseryfinder.co.uk. You will need to provide your email address and/or telephone together with a short explanation why you believe the Review does not comply with our policy.

Reporting a Review will not automatically remove it, but will ensure we look at it as soon as possible. We may suspend the Review during the investigation and then decide whether to remove it permanently or reinstate it.

If you have submitted a Review and wish it to be taken down from our website, please contact us with your email address and/or telephone number and state that you previously submitted the review and now wish for it to be removed.

Privacy

When you make a Review you will be asked to provide your full name and your telephone number and email address. These details will not be published and will be used to verify and respond to your Review as is necessary. Your review and full name may be passed to the nursery so they can address any feedback or issues. Please see our Privacy Policy for full details on how we process Reviews data.

Use of your Review

Reviews are published on our website and may also be displayed on nursery websites, social media, marketing materials and other selected websites. By submitting a Review to our site, you agree to grant us a non-exclusive, perpetual, royalty-free, transferable and sub-licensable licence to use that Review. Although you will still own the copyright in your Review, we will have the right to freely use, edit, alter, reproduce, publish and/or distribute the material contained in your Review.

Our neutral stance

Our general approach is that we take a neutral stance in factual disputes between nurseries and reviewers. If a nursery disagrees with the reviewer over the experience, we recommend that the nursery contacts us to discuss the matter. We may publish the nursery's response alongside the review so that website users can see both perspectives.

Nursery Finder reserves the right to alter or update this review policy at any time, including changes to the review moderation processes, content standards and any rating calculations.

8. Intellectual property

We are the owner of all intellectual property rights in the material and data on our site, subject to the provisions regarding user-submitted content above. Such rights include, but are not limited to:

  • unregistered trade mark rights protecting our business and trading names;
  • database rights protecting the data published on our site;
  • copyright and design rights in the text and graphics on our site; and
  • copyright in the software used on our site.

You must only use the materials and/or data on our site for personal and non-commercial purposes. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference. You must not modify any materials you have printed off or downloaded.

We expressly prohibit any third party from gathering, extracting, reproducing and/or displaying any material or data on or from our site, regardless of how such material or data is obtained (e.g. by the use of spiders, screen scraping software, or other automated means). If you use our site or data in breach of these terms, your right to use our site will cease immediately and you must return or destroy any copies of the materials you have made.

9. Third-party links and reliance

The Service may include links to third-party websites or materials. We are not responsible for and do not endorse such third-party sites or resources. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

10. Suspension and termination

We may suspend or terminate your access to the Service (including removal of listings) at any time if we reasonably believe you have breached these Terms, are using the Service in a way that poses risk to us or others, or where required by law.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms or we believe your user identification has been compromised.

11. Account deletion and data rights

If you have created an account with Nursery Finder and wish to delete your account and associated personal data, you may request account deletion by contacting us at hi@nurseryfinder.co.uk.

Upon receiving your deletion request, we will process it within a reasonable timeframe, typically within 30 days. Please note that certain information may be retained where we have a legal obligation to do so or for legitimate business purposes (such as fraud prevention), as outlined in our Privacy Policy. For more information about how we handle your personal data and your rights under data protection legislation, please see our Privacy Policy.

12. Disclaimers

The Service is provided on an "as is" and "as available" basis without any guarantees, conditions or warranties as to its accuracy. To the fullest extent permitted by law, we disclaim all warranties, representations, and conditions, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or free from errors or harmful components.

13. Limitation of liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law (including liability for fraud, fraudulent misrepresentation, or for death or personal injury caused by negligence).

Subject to the foregoing, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, business interruption, anticipated savings, or wasted management or office time.

To the extent permitted by law, our total aggregate liability to you for all claims arising out of or relating to the Service or these Terms will be limited to the greater of £100 or the total amounts you paid (if any) to us for the Service in the 12 months preceding the event giving rise to the liability.

Our liability for losses suffered as a result of a breach of these Terms is strictly limited to liability in respect of claims brought within one year of the material being first displayed on our site.

14. Indemnity

You agree to indemnify and hold harmless Nursery Finder, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of the Service, your Provider Content, any content you have uploaded onto our website, or your breach of these Terms.

15. Changes to the Service

We aim to update our site regularly, and may change the content at any time. We may modify, suspend, or discontinue all or part of the Service at any time without notice. We will not be liable to you if for any reason the Service is unavailable at any time or for any period. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

16. Pricing and subscription fees

If you subscribe to any paid services offered by Nursery Finder, we reserve the right to increase subscription costs in line with inflation. While we will typically only make such increases on an annual basis, we reserve the right to adjust pricing at any time with reasonable notice to subscribers.

17. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction.

18. Contact us

Questions about these Terms? Please contact us at hi@nurseryfinder.co.uk.

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